FREQUENTLY ASKED QUESTIONS
What is a serviced apartment?
A serviced apartment is a different experience to a hotel stay. It provides an open plan living area, fully equipped kitchen, bedroom and bathroom – and it’s all yours for your stay – with the aim to deliver a ‘home from home’ experience.
Minimised contact with others, with your own secure entry system (you’ll only have to share the front door).
Serviced apartments are often used for extended stays, but also for short stays. A perfect base for contractors, staycations or a special occasion.
What COVID-19 measures are in place to ensure a safe stay?
The only shared area you’ll encounter during your stay is the entry system and door handles, so we ask that all guests sanitise their hands before and after entering King Square Apartments, for their safety, and for other guests.
Between each booking, we thoroughly sanitise each apartment to ensure the highest of safety standards for our guests. Please see our Welcome Pack for additional details on our COVID-19 policy.
What cancellation policy will apply to my reservation?
King Square Apartments shall not refund any monies as a result of a cancellation. No-shows and arrivals past 11pm on the date of the reservation are treated as guest cancellations and no refunds will be made. We strongly recommend that all clients obtain appropriate travel and personal insurance cover to cover these charges in the event of a cancellation.
How do I amend my reservation?
If you have booked directly through our website, please email us on info@kingsquareapartments.com and our team will get back to you as soon as possible. Extensions to your stay are subject to availability, and if you wish to shorten your stay there will be a cancellation charge.
I have a special request, how do I contact you?
Please email us on info@kingsquareapartments.com.
If you are staying with us to celebrate a special occasion, please let us know if we can help organise anything, such as surprise flowers on arrival.
What is your pet policy?
We welcome small pets at King Square House in our Botanical Suite only, as there is an outside garden area for your personal use during your stay.
Please let us know when you book or before your booking, using our Enquiry form on the website. If the Botanical Suite is unavailable, we cannot allow pets in our other suites.
What is the occupancy for each apartment?
Each apartment suite has a super king sized bed that can be split into two small double beds, and the lounge area includes a sofa bed (in some suites, 2 sofa beds).
When booking, please provide the names of each adult staying in the apartment. This is for Covid-19 trace and tracking purposes.
Do you have a lift?
No, due to the age of the house, we are unable to install a lift. We do have a luggage collection service available, on advance request. This can also be utilised if you have a food delivery ordered.
Are children allowed to stay?
Yes, children are welcome to stay in the Botanical Suite, The Castle Suite and the Crane Suite only. Our upper suites are not child friendly due to the height of the stairs and for safety precautions.
Checking in and out
Your apartment suite will be ready for you from 3pm on the day of your arrival. Please vacate the apartment by 11am on your final day. On booking, you’ll receive a code that will access you entry to the apartment, this code will be unique to you and active for the duration of your booked stay.
Please note that check-ins before 3pm and after 8pm carry an additional charge of £30.00. The earliest possible check-in is 12pm, subject to availability.
Last check-in for this property is 23:00. Arrivals after 23:00 will not be granted access to the property and no refunds will be given.
Check-in for last-minute bookings is only possible 1 hour after payment has been processed.
Standard check-out time is up to 11:00. A late check-out may be arranged for at an additional cost of £30.00 an hour. If you are late checking out without prior agreement, you will be charged £40.00 an hour.
Do you have WIFI?
Yes, WIFI (BT Fibre Broadband) is included free of charge with your booking, for the duration of your stay.
What should I do if I have a problem during my stay?
We provide 24/7 support during your stay, so that someone is on hand to assist if you have a problem. Please call 01278 494432.
Can I smoke in the apartment?
King Square Apartments are non-smoking to ensure the best possible stay for all our guests and to care for our soft furnishings within the apartments.
What kitchen equipment is included in my stay?
The fully equipped kitchen includes the following:
- Fridge/freezer
- Washer/Dryer
- Hob
- Oven
- Microwave
- Dishwasher
- Coffee machine
- Crockery and cutlery
- Cooking utensils
- Pots and pans
- Washing up facilities
Is there a housekeeping service during my stay?
The property will have been cleaned by a professional cleaning company prior to your arrival. If your booking exceeds 7 nights, a full clean will be provided free of charge. If more frequent changes are required, cleans are charged at £50 per 2 hour clean. You’ll be asked to leave the property in a clean condition, ensuring that all used dishes are loaded in the dishwasher and the dishwasher is turned on prior to departure.
Is there parking available?
Yes, there is Onsite and Free parking available. If you have more than one car, there is also a car park 5 minutes walk from the apartments.